The Quality Of Work

The relationship between producer and consumer in worker-controlled production is called a 'primary relationship'. Engineer-controlled production is a 'secondary relationship'. In the latter case, contact between consumer and producer seldom occurs; at the most, the consumer is only aware of the country in which the last process of production took place. The name of the company often gives very few clues. However, in the primary relationship the consumer and the manufacturer often have a close relationship with each other.

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